How to call USCIS if you don't speak English
USCIS handles green cards, citizenship, work permits, and asylum. Here is the official contact number, how to navigate the IVR to reach a live officer, and how to handle the call in any language.
Call 1-800-375-5283 (the official USCIS Contact Center). The automated system (called Emma) handles English and Spanish. To reach a live agent, say 'live agent' or 'representative' at any point in the menu. If your language is not English or Spanish, use AI Call: dial the USCIS number, set AI Call to translate between your language and English, and the agent will hear English while you hear your language in real time.
Translate this call with AI CallWhat is USCIS (U.S. Citizenship and Immigration Services)?
U.S. Citizenship and Immigration Services (USCIS) is the federal agency that processes immigration applications. Whether you are waiting for a green card decision, checking on a work permit (EAD), preparing for a naturalization interview, or asking about asylum status, USCIS is the agency you contact. USCIS also handles DACA renewals, travel documents, and removal of conditions on residence.
How to reach a live agent at USCIS
Follow these steps to navigate the phone menu and connect with a real person.
- 1
Dial 1-800-375-5283
You will be connected to Emma, USCIS's automated virtual assistant. Emma understands voice commands — you can say what you are calling about in plain English.
- 2
Say your topic
Examples: 'case status', 'appointment', 'green card', 'work permit', 'naturalization'. Emma will try to answer your question or route you to the right option.
- 3
Request a live officer
At any point, say 'live agent' or 'representative' to skip Emma and wait for a human USCIS officer. Be prepared for wait times of 20 to 60 minutes.
- 4
Have your case information ready
Have your Receipt Number (starts with letters like EAC, IOE, LIN, MSC, NBC, SRC, WAC), A-Number, date of birth, and the type of application ready. The officer will ask for these to look up your case.
USCIS wait times are often long. If you only need to check case status, use the online case tracker at egov.uscis.gov — no phone call needed. For appointment issues, reschedule via your USCIS online account before calling. For complex case questions, calling is necessary.
Call USCIS in your own language
USCIS is primarily served in English and Spanish. If you speak another language, AI Call bridges the gap — in real time, on any phone call, without waiting for an interpreter.
Open AI Call, set the language to your own, and dial USCIS's number. You speak in your language; the agent hears English. Their reply is translated back to you instantly. The agent on the other side does not need to install anything.
- 100+ languages — including regional dialects
- No interpreter wait time — translation is instant
- The agent does not need any app — works on their regular phone
- Free to download — free minutes included
What people call USCIS about
Case status check
Ask where your application stands — receipt received, fingerprints, interview, decision.
Appointment issues
Reschedule a biometric or interview appointment, or ask what to bring.
Work permit (EAD)
Check on the status of an Employment Authorization Document.
Green card
Ask about adjustment of status, conditional green card removal, or card production.
Naturalization
Ask about N-400 application status, interview preparation, or oath ceremony.
Missing or incorrect notices
Report a lost notice, wrong address on file, or incorrect information on a document.
Frequently asked questions
What is the USCIS phone number?
The official USCIS Contact Center number is 1-800-375-5283. It is available Monday through Friday, 8 AM to 8 PM Eastern Time.
How do I reach a live USCIS agent?
Call 1-800-375-5283. When Emma (the automated assistant) answers, say 'live agent' or 'representative.' You will be placed in a queue for a human USCIS officer.
Does USCIS offer phone service in languages other than English and Spanish?
The USCIS Contact Center officially supports English and Spanish. For other languages, you can use AI Call to translate the conversation in real time — the agent hears English, you hear your language.
What information do I need when calling USCIS?
Have your Receipt Number (for example EAC-21-123-45678), A-Number (Alien Registration Number), date of birth, and the type of application or benefit you are asking about. Without a receipt number, agents may have limited ability to help.
Can I check my USCIS case status online instead of calling?
Yes — most case status updates are available at egov.uscis.gov using your Receipt Number. Calling is recommended only when the online status has not changed in an unusually long time or when you have a specific question that the system cannot answer.
Does AI Call work for USCIS phone calls?
Yes. Open AI Call, set it to translate between your language and English, and dial 1-800-375-5283. USCIS officers will hear you speaking English; their replies will be translated to your language in real time. This is particularly useful for Mandarin, Vietnamese, Korean, Tagalog, or any language the USCIS phone system does not officially support.
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