Multilingual call center
Support customers in their language, with the team you already have
Hiring bilingual agents is slow and expensive. With AI Call Business, your agents speak their own language and every caller hears theirs, live, in both directions, from a call center that runs in the browser.
- Live two-way call translation
- Subtitles on the agent’s screen
- Customers need no app
The problem
Why multilingual phone support is hard
When customers speak a language your team doesn’t, the usual options are to hire bilingual agents, pay a phone interpreter by the minute, or let calls go unanswered. Bilingual hiring limits who you can employ. Interpreters add a third person and a delay to every call. Missed calls lose customers.
AI Call Business puts the translation inside the call itself. The agent talks normally, the customer hears their language, and the agent reads both sides on screen, original and translation, as people speak.
What you get
A full call center with translation built in
Two-way live translation
Agent speech is translated for the customer and the customer’s speech for the agent, while the call is happening.
Live subtitles
Agents read both sides of the conversation on screen, original and translation.
Company glossary
Product names and terms are translated the same way on every call.
Knowledge Center
Agents get suggested answers from your FAQs and documents during the call.
IVR, ring groups and queue
Callers choose a department or language, and wait in a queue when everyone is busy.
AI summaries and transcripts
Every call ends with a summary of what the caller wanted, next to the full transcript.
Who uses it
Teams whose customers speak another language
For example, a Chinese-speaking team serving customers in the US.
Customer support and BPO
Answer order, billing and delivery questions from overseas customers without hiring a bilingual team.
Sales
Call leads and existing customers abroad and keep the conversation natural on both ends.
Logistics and operations
Handle delivery, supplier and scheduling calls where every detail has to be understood.
Getting started
From signup to your first translated call
Create your workspace
Sign up with your work email and invite teammates as agents or admins.
Take or place a call
Customers dial your number; agents can also call customers from the console.
Talk in your own language
The customer hears theirs, and both sides appear as live subtitles.
Free trial: 30 minutes of translated calls or 14 days, no card. Then $39 per seat per month billed annually; local numbers in 40 countries. See pricing.
Questions
Related
How can a call center support customers in another language without bilingual agents?
With live two-way call translation. In AI Call Business your agents speak their own language, the customer hears theirs, and both sides appear as live subtitles on the agent’s screen while the call is happening.
Which languages are supported?
The call center is built for teams whose agents speak one language and whose customers speak another, such as Chinese-speaking agents with English-speaking callers in the US. If you need a different language pair, email support@1aicall.com and we will confirm what is available for your team.
Do customers need an app?
No. Customers call your number from a normal phone. Agents only need a computer with a browser and a headset.
Do callers know the call is translated?
Yes. Before the conversation starts, the caller hears a short disclosure that the call is translated by AI and may be recorded. Admins can edit the text.
What happens when no agent is available?
Calls can wait in a queue, go to voicemail (transcribed and translated), or be answered by the AI receptionist in the caller’s language, which takes a message for your team.
Is it suitable for regulated or certified interpreting?
No. It is built for everyday business calls such as support, sales and logistics. For certified legal, medical or court interpretation, use a licensed human interpreter.
Answer every customer in their language
Start with 30 free minutes, no card. Turn on the AI receptionist when you’re ready.