Inside your telehealth app
Add translated voice and video calls with live bilingual subtitles to your patient app or provider portal.
For business · Telehealth
Real-time call translation for telehealth
Patients who don't share a language with their care team miss appointments, misread instructions and call back confused. AI Call translates live phone and video calls between patients and staff in 100+ languages, with a transcript for the record.
- 100+ languages
- Under 0.5s target latency
- Bilingual transcripts
- Usage-based pricing
Can AI translation be used on telehealth calls?
Yes, for the everyday calls around care: scheduling, reminders, intake logistics, billing and follow-ups. AI Call translates both sides in real time and returns a bilingual transcript. Clinical conversations such as diagnosis, consent and treatment decisions are different: many providers are required to offer qualified human interpreters under U.S. language-access rules, and AI Call is not a substitute for one.
It is part of AI Call for Business, the same real-time translation engine behind the AI Call app, offered as an API, SDK and platform plugins.
Where language gaps cost a care team
Missed and late visits
Reminder and rescheduling calls the patient can't follow turn into no-shows and late cancellations.
Interpreter waits for short calls
Connecting an interpreter for a five-minute scheduling call can take longer than the call itself.
Overloaded bilingual staff
The few bilingual staff end up taking every call in their language on top of their own work.
Gaps in the record
When a family member translates informally, nothing reliable ends up in the record.
Calls it handles
Scheduling and reminders
Book, confirm and reschedule visits in the patient's language.
Pre-visit logistics
Insurance details, forms, what to bring, and how to join a video visit.
Billing and coverage
Statements, payment plans and insurance questions.
Care coordination
Calls with pharmacies, labs, home-care agencies and family caregivers in other languages.
Non-clinical follow-ups
Check-ins like "did you pick up your prescription?", with escalation to a clinician or interpreter when needed.
How to add it
Start in a sandbox on real calls, then go live with metered billing.
On your phone lines
Translate calls to and from your scheduling and patient-service numbers through your existing telephony.
Example: rescheduling a visit with a Vietnamese-speaking patient
- 1
The scheduler calls the patient from the clinic's normal number with translation on.
- 2
The scheduler speaks English; the patient hears Vietnamese and answers in Vietnamese.
- 3
They agree on a new time, and the patient confirms the address and what to bring.
- 4
The bilingual transcript is available for the patient's record.
What to keep in mind
- Keep qualified human interpreters for clinical conversations: diagnosis, informed consent, treatment plans and anything where an error could harm the patient.
- Offer the patient a human interpreter at any point, and note in the record when AI translation was used.
- Patients should always know the call is translated by AI.
- Call audio is processed in real time and not retained by default. Ask us about HIPAA requirements, data residency and your security review before any protected health information is involved.
Telehealth: common questions
Does AI Call replace medical interpreters?
No. It is for the everyday, non-clinical calls around care. Certified medical interpretation still needs a qualified human interpreter.
Is AI Call HIPAA compliant?
Call audio is processed in real time and not retained by default. HIPAA compliance depends on your deployment and agreements, so we review your requirements with you before any protected health information is involved.
Do patients need to install an app?
No. On a phone call the patient answers normally and hears their language. For video visits, translation runs inside your telehealth app through the SDK.
Which languages are supported?
Over 100, including languages U.S. clinics hear often, such as Spanish, Chinese, Vietnamese, Arabic and Korean.
Other industries
Contact centers & BPO
Serve callers in 100+ languages without hiring native-language agents or paying per-minute human interpreters.
Learn more →
Marketplaces & platforms
Let drivers and riders, hosts and guests, or buyers and sellers talk across languages on a normal call.
Learn more →
Cross-border sales
Let reps close deals with prospects and suppliers abroad without a bilingual team.
Learn more →
Logistics & field ops
Coordinate with drivers, warehouses, and partners overseas in real time.
Learn more →
Travel & hospitality
Handle guest calls and bookings across languages without a language line.
Learn more →For business · Telehealth
See it on your own calls
Tell us your call volume and languages and we'll set you up with a sandbox.
