For business · Travel & hospitality

Real-time call translation for travel and hospitality

Guests call before they book, while they travel and when something goes wrong, and many don't speak your staff's language. AI Call translates those calls live, so the front desk, reservations team or travel agent can help any guest on the first call.

Book a demo See how to integrate

100+ languages
Under 0.5s target latency
Bilingual transcripts
Usage-based pricing

Hotel receptionist working at the front desk

How do hotels and travel companies use call translation?

Reservations, front-desk and guest-service teams take calls from guests in any of 100+ languages and answer in their own. AI Call translates both sides of the call in real time and keeps a bilingual transcript, so special requests and booking details are not lost between shifts.

It is part of AI Call for Business, the same real-time translation engine behind the AI Call app, offered as an API, SDK and platform plugins.

Where language gaps cost a hotel or travel business

Guests who can't book by phone

International callers hang up and book somewhere else, or through an online travel agency that takes a commission.

Small teams and night shifts

A boutique hotel or a night auditor can't cover every language guests call in.

Language lines for short calls

Paying for an interpreter to confirm a late check-in is hard to justify.

Requests lost in translation

Dietary needs, accessibility requests and arrival times get misheard and become complaints at check-in.

Calls it handles

Reservations and changes

Bookings, date changes, cancellations and room preferences.

Pre-arrival calls

Arrival times, transfers, parking and special requests.

In-stay guest service

Room issues, housekeeping, room service and local recommendations.

Tours and activities

Meeting points, pickup times and last-minute changes with travelers and local guides.

Partners abroad

Calls to transfer companies, restaurants and venues on a guest’s behalf.

How to add it

Start in a sandbox on real calls, then go live with metered billing.

Plugins

In your guest-communication tools

Turn translation on inside the call-center or CRM tools your reservations team uses, priced per seat plus usage.

API

On your phone lines

Translate calls through your existing telephony, so guests keep calling your usual number.

SDK

In your booking app

Add translated calls between travelers, hosts and guides inside your own app.

Compare all three integration options

Example: a Japanese guest calls to change a booking

1
A guest calls a hotel in Barcelona to move their arrival by one day.
2
The reservations agent speaks Spanish; the guest hears Japanese and answers in Japanese.
3
The agent changes the dates, confirms the rate and notes a late-arrival request.
4
The bilingual transcript can go into the guest profile, so the night team knows to expect them.

What to keep in mind

Confirm booking changes, rates and cancellation terms in writing after the call.
Let guests know the call is translated by AI.
Start with the languages behind most of your international bookings, then add the long tail.

Travel & hospitality: common questions

Do guests need to install anything?

No. Guests call your normal number and hear your team in their language.

Is this only for hotel chains?

No. Usage-based pricing means a small property pays only for the minutes it translates, while groups and booking platforms can move to enterprise plans. Very small properties can also start with the AI Call app.

Can we call guests and partners, not just receive calls?

Yes. Translation works on outbound calls too, such as calling a guest about a late arrival or a transfer company abroad.

Which languages are covered?

Over 100, covering the languages most international guests speak.

Related guides

Other industries

Contact center agents wearing headsets at their desks