AI interpretation for healthcare
AI interpretation for the everyday calls in healthcare
Front desks, call centers and pharmacies handle hundreds of calls with patients who speak another language. AI Call interprets them the moment the call starts, in 100+ languages, any time of day.
- 100+ languages
- Connects instantly
- 24/7
- Phone, in person and video
What is AI interpretation for healthcare?
AI Call is an AI interpreter for phone calls, in-person conversations and video calls. Your staff speak English, the patient hears their own language, and the patient’s answers come back in English, with live subtitles on screen. There is no interpreter to request and no queue: the AI is on the call from the first word. It replaces the interpreter on the calls your teams make every day.
It is part of AI Call interpretation services, the same real-time translation engine behind the AI Call app.
Healthcare calls AI Call interprets
The conversations your team books an interpreter for today.
Scheduling and reminders
Book, move and confirm appointments, and call patients who missed one, without waiting for an interpreter line.
Registration and intake
Collect demographics, insurance details and the reason for the visit before the patient arrives.
Billing and insurance questions
Explain a statement, set up a payment plan or check coverage with the patient in their language.
Pharmacy and refills
Confirm refill requests, pickup times and which pharmacy to use.
Follow-up check-ins
Routine post-visit calls: how the patient is doing, whether they have their medication, when the next visit is.
Front desk and wayfinding
Use in-person mode on a phone or tablet at check-in to help a patient find the right department.
Three ways your staff use it
Phone
Call any mobile, landline or VoIP number through AI Call. The other person just answers.
In person
In-person mode on a phone or tablet at the desk, counter or door.
Video
Send a Call Link that opens in the other person’s browser.
AI interpreter vs human interpreter
What changes when AI Call replaces the interpreter on your calls.
| Approach | Time to connect | Hours | Cost / minute | Records |
|---|---|---|---|---|
| AI Call | None, AI is on the call | 24/7 | Per minute, well below human rates | Live subtitles, transcript and summary |
| Phone interpreter | Wait to connect, then a three-way call | Depends on roster and language | $1–5 (typical) | Interpreter notes, if any |
| Bilingual staff | Only if they are free | Their shifts | Salary and pay differentials | Whatever they write down |
Interpreter pricing reflects typical market rates for phone interpretation and varies by provider and language.
Healthcare FAQ
Pricing is per interpreted minute, quoted for your volume. Get a quote.
Related
- Telehealth call translation (API and SDK)
- Calling a doctor with an AI translator (patient guide)
- In-person translation mode
Other industries
Does the patient need an app?
No. Your staff call the patient’s normal mobile or landline number through AI Call, and the patient simply answers. For in-person conversations, staff use AI Call on a phone or tablet.
Which languages are supported?
More than 100 languages, including Spanish, Chinese, Vietnamese, Arabic, Russian, Korean, Tagalog and Portuguese. Tell us the languages your patients speak and we will confirm coverage for your rollout.
What about HIPAA?
Call audio is processed in real time and not retained by default. For deployments that involve protected health information, ask us about HIPAA and your data handling requirements before rollout.
AI interpretation for healthcare
Replace your interpreter minutes with AI
Tell us your monthly minutes and languages and we will send a quote.
