AI interpretation for contact centers
An interpreter for every agent, with no three-way call
When a caller speaks another language, most contact centers conference in a phone interpreter and wait for them to connect. AI Call puts the interpreter on the call itself, in 100+ languages, so agents keep handling the call without the wait.
- 100+ languages
- Connects instantly
- 24/7
- Phone, in person and video
How does AI interpretation work in a contact center?
Agents call customers back through AI Call, or take calls on a line you run in AI Call Business, our cloud call center. The customer hears the agent in their own language, and the agent hears the customer in English, with live subtitles. There is no interpreter to add to the call and no connection wait.
It is part of AI Call interpretation services, the same real-time translation engine behind the AI Call app.
Contact center calls AI Call interprets
The conversations your team books an interpreter for today.
Language line overflow
Cover the languages and hours your bilingual agents cannot, without a three-way interpreter call.
Callbacks
Return calls to customers who left a message in another language.
Billing and account service
Payments, balances, plan changes and account updates in the customer’s language.
Order and delivery questions
Status, returns and delivery windows, handled by any agent.
Appointment scheduling
Book and confirm service appointments for customers in their language.
Outbound reminders
Payment reminders, renewals and follow-ups to customers who prefer another language.
Three ways your staff use it
Phone
Call any mobile, landline or VoIP number through AI Call. The other person just answers.
In person
In-person mode on a phone or tablet at the desk, counter or door.
Video
Send a Call Link that opens in the other person’s browser.
AI interpreter vs human interpreter
What changes when AI Call replaces the interpreter on your calls.
| Approach | Time to connect | Hours | Cost / minute | Records |
|---|---|---|---|---|
| AI Call | None, AI is on the call | 24/7 | Per minute, well below human rates | Live subtitles, transcript and summary |
| Phone interpreter | Wait to connect, then a three-way call | Depends on roster and language | $1–5 (typical) | Interpreter notes, if any |
| Bilingual staff | Only if they are free | Their shifts | Salary and pay differentials | Whatever they write down |
Interpreter pricing reflects typical market rates for phone interpretation and varies by provider and language.
Contact centers FAQ
Pricing is per interpreted minute, quoted for your volume. Get a quote.
Related
- AI Call Business call center
- Multilingual customer support by phone
- Contact center translation (API)
Other industries
What is the difference between this and AI Call Business?
AI Call Business is a full cloud call center with local numbers, routing, an AI receptionist and translation built in. AI interpretation adds an AI interpreter to the calls your agents already make. Many teams start with interpretation and move a line to AI Call Business later.
Do we need to replace our phone system?
No. Agents can call customers through AI Call alongside your current system. If you want inbound calls interpreted too, we can set up a line in AI Call Business.
Which languages are supported?
More than 100 languages. Tell us your top languages and we will confirm coverage.
How is it priced?
Per interpreted minute, quoted for your monthly volume and languages. Human phone interpretation typically costs $1–5 per minute.
AI interpretation for contact centers
Replace your interpreter minutes with AI
Tell us your monthly minutes and languages and we will send a quote.
