AI over-the-phone interpretation (OPI)
Phone interpretation, without the interpreter line
Your staff dial the person’s normal phone number, and an AI interpreter translates both sides from the first word. No interpreter line to call, no hold queue, no three-way conference. 100+ languages, 24/7.
- Any mobile or landline
- No app for the other person
- Connects instantly
- Transcript and summary
What is AI over-the-phone interpretation?
Over-the-phone interpretation (OPI) usually means calling an interpreter line, waiting for a human interpreter in the right language, and holding a three-way call. With AI Call, the interpreter is built into the call itself: your staff call the person directly, speak English, and the person hears their own language. Their answers come back in English, with live subtitles on screen.
It is the phone part of AI Call interpretation services, replacing the human interpreter on calls such as scheduling, intake, billing and status updates.
How it works
How an interpreted phone call works
Four steps in the AI Call app.
- 1
Choose the two languages
Your staff member picks their language and the other person’s language in AI Call, on an iPhone, Android phone or Mac.
- 2
Dial the person’s number
Call any mobile, landline or VoIP number. The other person sees a normal incoming call and just answers. They do not need an app.
- 3
Talk normally
Each side speaks their own language and hears the other in theirs, as they speak. Live subtitles on your staff member’s screen show both languages.
- 4
Keep the record
When the call ends, it can return a transcript and summary for case notes and quality review.
Fewer steps than a traditional interpreter call
The same call, placed two ways.
Traditional phone interpreter
- Staff call the interpreter line
- Pick a language from the phone menu and enter an account code
- Wait on hold for an interpreter in that language
- The interpreter conferences in the other person
- Every sentence is relayed by the interpreter
AI Call
- Staff choose the two languages in AI Call
- Dial the other person’s number directly
- The AI interprets each side as they speak, from the first word
No hold time and no third person on the line.
What every interpreted call includes
Any phone number
Mobile, landline and VoIP. The other side needs nothing installed.
100+ languages, 24/7
No interpreter roster and no “language unavailable”, nights and weekends included.
Live subtitles
Staff can read both languages on screen while they talk.
Transcript and summary
For case notes, documentation and quality review.
Phone, Mac or both
Staff use the AI Call app on iPhone, Android or Mac, at a desk or on the road.
Private by default
Audio is processed in real time and not retained by default. Ask us about SOC 2, HIPAA and data residency.
Phone interpretation FAQ
Pricing is per interpreted minute, quoted for your volume. Get a quote.
Related
What is AI over-the-phone interpretation?
It is phone interpretation where an AI interpreter, not a human one, translates both sides of a call. With AI Call your staff dial the person’s normal phone number, speak English, and the person hears their own language; their answers come back in English, with live subtitles. There is no interpreter line to call and no wait for an interpreter to connect.
Does the other person need an app?
No. They receive a normal phone call on their mobile or landline and simply answer.
Can people call in to an interpreter line?
Not with a separate interpreter hotline. Staff place interpreted calls from AI Call. If you want incoming calls interpreted too, we can set up a phone line in AI Call Business, our cloud call center, where calls are translated live in both directions.
What devices do staff need?
The AI Call app on an iPhone, an Android phone or a Mac. Each staff member signs in and places calls from the app.
How fast does the interpreter connect?
There is no connection step. The AI is on the call as soon as it starts, with an under-0.5-second translation target, so the conversation flows without relaying through a third person.
How is AI phone interpretation priced?
Per interpreted minute, quoted for your monthly volume and languages. Human phone interpretation typically costs $1–5 per minute; AI Call is priced well below that.
AI phone interpretation
Replace the interpreter line with AI
Tell us your monthly minutes and languages and we will send a quote.
